Living International Murcia refused to address issue

I'm writing to complain about the exchange program I received from Living International Murcia. After paying $447.64 for package, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Magnolia P., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from Living International Murcia. After paying $447.64 for package, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Magnolia P., but have not received a satisfactory resolution.