Unsatisfactory resolution from Retail Express Nice

I purchased a item from Retail Express Nice on October 1, 1983. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jenifer N. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Retail Express Nice on October 1, 1983. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jenifer N. who promised to escalate my case, but I've heard nothing since.