Quality issues with The Balance Healing Alliance product

I am writing regarding order #ORD-5172-SKP-2884 placed with The Balance Healing Alliance on July 9, 2019. I paid $820.44 for membership, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Maxine M. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5172-SKP-2884 placed with The Balance Healing Alliance on July 9, 2019. I paid $820.44 for membership, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Maxine M. and other representatives have not been helpful in resolving this matter.