Refund refused by Appetite & Kitchens International

I'm writing to complain about the repair service I received from Appetite & Kitchens International. After paying $222.15 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Lori Y., but have not received a satisfactory resolution.

I'm writing to complain about the repair service I received from Appetite & Kitchens International. After paying $222.15 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Lori Y., but have not received a satisfactory resolution.