Delayed delivery from Net Studios

I purchased a unit from Net Studios on September 23, 2022. Shortly after using it, I experienced stopped working after two weeks. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jacques H. who promised to escalate my case, but I've heard nothing since.

I purchased a unit from Net Studios on September 23, 2022. Shortly after using it, I experienced stopped working after two weeks. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jacques H. who promised to escalate my case, but I've heard nothing since.