Billing dispute with The Gourmet Gastro Kazan

I want to report a serious concern with The Gourmet Gastro Kazan's package that I purchased on February 4, 2017 from your South Casey, Massachusetts store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Gabriella A., but my issue remains unresolved.

I want to report a serious concern with The Gourmet Gastro Kazan's package that I purchased on February 4, 2017 from your South Casey, Massachusetts store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Gabriella A., but my issue remains unresolved.