Reliable Structures Development Holdings failed to honor their commitment

I want to report a serious concern with Reliable Structures Development Holdings's accessory that I purchased on November 23, 2016 from your Hoegerbury, Maryland store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Caitlyn Y., but my issue remains unresolved.

I want to report a serious concern with Reliable Structures Development Holdings's accessory that I purchased on November 23, 2016 from your Hoegerbury, Maryland store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Caitlyn Y., but my issue remains unresolved.