The Vital Diagnostic Institute Medan Group failed to honor their commitment

I am writing regarding order #ORD-5311-FXM-4015 placed with The Vital Diagnostic Institute Medan Group on October 8, 1996. I paid $132.37 for device, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Reinhold H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5311-FXM-4015 placed with The Vital Diagnostic Institute Medan Group on October 8, 1996. I paid $132.37 for device, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Reinhold H. and other representatives have not been helpful in resolving this matter.