Poor customer service experience with Cyber Chip

I am writing regarding order #ORD-2210-LKU-5152 placed with Cyber Chip on June 13, 2005. I paid $458.2 for package, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Isabel P. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2210-LKU-5152 placed with Cyber Chip on June 13, 2005. I paid $458.2 for package, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Isabel P. and other representatives have not been helpful in resolving this matter.