Poor customer service experience with DirectTrade

I am writing regarding order #ORD-2458-HAD-7166 placed with DirectTrade on November 12, 1978. I paid $793.41 for membership, but when it arrived, I discovered found unauthorized charges. I've made numerous attempts to contact customer service, but Shanny N. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2458-HAD-7166 placed with DirectTrade on November 12, 1978. I paid $793.41 for membership, but when it arrived, I discovered found unauthorized charges. I've made numerous attempts to contact customer service, but Shanny N. and other representatives have not been helpful in resolving this matter.