Hidden fees discovered from Superior Craft & Sons Busan

I want to report a serious concern with Superior Craft & Sons Busan's tool that I purchased on October 31, 1991 from your Moenhaven, Washington store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Zachery Y., but my issue remains unresolved.

I want to report a serious concern with Superior Craft & Sons Busan's tool that I purchased on October 31, 1991 from your Moenhaven, Washington store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Zachery Y., but my issue remains unresolved.