Frustrated with Expert Craft & Sons's lack of response

I've received an email from Rowan Jones at Expert Craft & Sons offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The fitness tracker was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Expert Craft & Sons, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $181.66 to your original payment method 2. Added a $181.66 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E118E787 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan King Support Team Lead Expert Craft & Sons

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Expert Craft & Sons of this issue through multiple channels. They have acknowledged receipt of this complaint on May 23, 2025 and have assigned it reference number REF-E118E787 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team