Poor customer service experience with Essential Med

I am writing regarding order #ORD-3525-PZM-8341 placed with Essential Med on June 3, 1970. I paid $986.73 for appliance, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Constantin H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3525-PZM-8341 placed with Essential Med on June 3, 1970. I paid $986.73 for appliance, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Constantin H. and other representatives have not been helpful in resolving this matter.