Hidden fees discovered from Defense & Advisors Chicago

I want to report a serious concern with Defense & Advisors Chicago's device that I purchased on March 23, 2001 from your Morissetteshire, Alaska store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Cleta Y., but my issue remains unresolved.

I want to report a serious concern with Defense & Advisors Chicago's device that I purchased on March 23, 2001 from your Morissetteshire, Alaska store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Cleta Y., but my issue remains unresolved.