Refund refused by WellnessTherapy Group

I purchased a equipment from WellnessTherapy Group on February 27, 2005. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jan B. who promised to escalate my case, but I've heard nothing since.

I purchased a equipment from WellnessTherapy Group on February 27, 2005. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jan B. who promised to escalate my case, but I've heard nothing since.