Delayed delivery from Fusion-Byte International

I am writing regarding order #ORD-5068-PZD-7184 placed with Fusion-Byte International on June 4, 2001. I paid $464.41 for service, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Bernardo C. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5068-PZD-7184 placed with Fusion-Byte International on June 4, 2001. I paid $464.41 for service, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Bernardo C. and other representatives have not been helpful in resolving this matter.