Warranty claim denied by Prestige Abode Management

I want to report a serious concern with Prestige Abode Management's software that I purchased on May 28, 1993 from your New Elinor, Kansas store. The product has received incorrect information despite being advertised as high quality. I've contacted customer service three times and spoken to Coby A., but my issue remains unresolved.

I want to report a serious concern with Prestige Abode Management's software that I purchased on May 28, 1993 from your New Elinor, Kansas store. The product has received incorrect information despite being advertised as high quality. I've contacted customer service three times and spoken to Coby A., but my issue remains unresolved.