Frustrated with Retail & Direct's lack of response

I'm writing to complain about the training session I received from Retail & Direct. After paying $920.15 for software, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Velda E., but have not received a satisfactory resolution.

I'm writing to complain about the training session I received from Retail & Direct. After paying $920.15 for software, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Velda E., but have not received a satisfactory resolution.