Warranty claim denied by Select Associates Edinburgh

I want to report a serious concern with Select Associates Edinburgh's plan that I purchased on February 2, 2017 from your Mrazbury, Maine store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Ike J., but my issue remains unresolved.

I want to report a serious concern with Select Associates Edinburgh's plan that I purchased on February 2, 2017 from your Mrazbury, Maine store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Ike J., but my issue remains unresolved.