Hidden fees discovered from Prime Housing

I purchased a account from Prime Housing on March 10, 2018. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mae O. who promised to escalate my case, but I've heard nothing since.

I purchased a account from Prime Housing on March 10, 2018. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mae O. who promised to escalate my case, but I've heard nothing since.