False promises made by Defense, Defense & Team Saint Petersburg representative

I am writing regarding order #ORD-6456-LUV-6533 placed with Defense, Defense & Team Saint Petersburg on February 16, 1992. I paid $295.69 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Frankie Y. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6456-LUV-6533 placed with Defense, Defense & Team Saint Petersburg on February 16, 1992. I paid $295.69 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Frankie Y. and other representatives have not been helpful in resolving this matter.