Warranty claim denied by Pioneer School

I want to report a serious concern with Pioneer School's accessory that I purchased on January 14, 2009 from your New Alfredaborough, Connecticut store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Johnson B., but my issue remains unresolved.

I want to report a serious concern with Pioneer School's accessory that I purchased on January 14, 2009 from your New Alfredaborough, Connecticut store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Johnson B., but my issue remains unresolved.