Unresolved issue with Essential Institute product

I want to report a serious concern with Essential Institute's subscription that I purchased on February 26, 1990 from your Port Justenborough, Virginia store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Margarette U., but my issue remains unresolved.

I want to report a serious concern with Essential Institute's subscription that I purchased on February 26, 1990 from your Port Justenborough, Virginia store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Margarette U., but my issue remains unresolved.