Data loss incident with LabData service

I am writing regarding order #ORD-4585-INO-6809 placed with LabData on June 17, 2021. I paid $256.36 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Sheldon D. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4585-INO-6809 placed with LabData on June 17, 2021. I paid $256.36 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Sheldon D. and other representatives have not been helpful in resolving this matter.