Warranty claim denied by Modern Habitat International

I purchased a equipment from Modern Habitat International on November 17, 1993. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Maymie P. who promised to escalate my case, but I've heard nothing since.

I purchased a equipment from Modern Habitat International on November 17, 1993. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Maymie P. who promised to escalate my case, but I've heard nothing since.