False promises made by Direct Emporium Holdings representative

I purchased a plan from Direct Emporium Holdings on June 12, 2014. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Bruce K. who promised to escalate my case, but I've heard nothing since.

I purchased a plan from Direct Emporium Holdings on June 12, 2014. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Bruce K. who promised to escalate my case, but I've heard nothing since.