Direct Emporium Holdings refused to address issue

I want to report a serious concern with Direct Emporium Holdings's equipment that I purchased on February 28, 1995 from your Lake Stacy, Oregon store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Manley D., but my issue remains unresolved.

I want to report a serious concern with Direct Emporium Holdings's equipment that I purchased on February 28, 1995 from your Lake Stacy, Oregon store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Manley D., but my issue remains unresolved.