Billing discrepancy with Harmony Living Services medical center

I want to report a serious concern with Harmony Living Services's item that I purchased on October 26, 2010 from your Lake Ericka, Oklahoma store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Reginald H., but my issue remains unresolved.

I want to report a serious concern with Harmony Living Services's item that I purchased on October 26, 2010 from your Lake Ericka, Oklahoma store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Reginald H., but my issue remains unresolved.