Quality issues with Abode & International Depok product

I'm writing to complain about the repair service I received from Abode & International Depok. After paying $254.82 for device, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Amparo Z., but have not received a satisfactory resolution.

I'm writing to complain about the repair service I received from Abode & International Depok. After paying $254.82 for device, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Amparo Z., but have not received a satisfactory resolution.