Unresolved issue with ByteNano product

I want to report a serious concern with ByteNano's account that I purchased on October 23, 2011 from your New Wyattbury, Kentucky store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Carmen D., but my issue remains unresolved.

I want to report a serious concern with ByteNano's account that I purchased on October 23, 2011 from your New Wyattbury, Kentucky store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Carmen D., but my issue remains unresolved.