Overcharged by Delight & Co Hamilton for service

I want to report a serious concern with Delight & Co Hamilton's subscription that I purchased on April 11, 1973 from your Lake Frankie, Hawaii store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Emil L., but my issue remains unresolved.

I want to report a serious concern with Delight & Co Hamilton's subscription that I purchased on April 11, 1973 from your Lake Frankie, Hawaii store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Emil L., but my issue remains unresolved.