False promises made by CyberCloud Technologies Newcastle Corp. representative

I want to report a serious concern with CyberCloud Technologies Newcastle Corp.'s product that I purchased on March 1, 1982 from your Lake Londonport, Wisconsin store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Carolyne W., but my issue remains unresolved.

I want to report a serious concern with CyberCloud Technologies Newcastle Corp.'s product that I purchased on March 1, 1982 from your Lake Londonport, Wisconsin store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Carolyne W., but my issue remains unresolved.