Quality issues with Smart Computing Darwin Corp. product

I am writing regarding order #ORD-2869-FBF-9702 placed with Smart Computing Darwin Corp. on January 4, 2021. I paid $92.50 for unit, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Kari T. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2869-FBF-9702 placed with Smart Computing Darwin Corp. on January 4, 2021. I paid $92.50 for unit, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Kari T. and other representatives have not been helpful in resolving this matter.