Refund refused by ChoiceTrade Enterprises

I want to report a serious concern with ChoiceTrade Enterprises's application that I purchased on April 13, 2014 from your Danikaside, New Mexico store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Eddie D., but my issue remains unresolved.

I want to report a serious concern with ChoiceTrade Enterprises's application that I purchased on April 13, 2014 from your Danikaside, New Mexico store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Eddie D., but my issue remains unresolved.