Quality issues with WebLogic Platforms Enterprises product

I am writing regarding order #ORD-7985-NMY-6155 placed with WebLogic Platforms Enterprises on May 19, 1996. I paid $960.86 for device, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Cecilia W. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7985-NMY-6155 placed with WebLogic Platforms Enterprises on May 19, 1996. I paid $960.86 for device, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Cecilia W. and other representatives have not been helpful in resolving this matter.