Warranty claim denied by Value Store Collective

I purchased a subscription from Value Store Collective on February 18, 2009. Shortly after using it, I experienced was damaged upon delivery. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Abdullah F. who promised to escalate my case, but I've heard nothing since.

I purchased a subscription from Value Store Collective on February 18, 2009. Shortly after using it, I experienced was damaged upon delivery. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Abdullah F. who promised to escalate my case, but I've heard nothing since.