FamilyHospital failed to honor their commitment

I want to report a serious concern with FamilyHospital's account that I purchased on January 13, 2018 from your Gersonland, Minnesota store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Alicia V., but my issue remains unresolved.

I want to report a serious concern with FamilyHospital's account that I purchased on January 13, 2018 from your Gersonland, Minnesota store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Alicia V., but my issue remains unresolved.