Frustrated with RoboTech's lack of response

I purchased a solution from RoboTech on September 13, 1995. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Winfield D. who promised to escalate my case, but I've heard nothing since.

I purchased a solution from RoboTech on September 13, 1995. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Winfield D. who promised to escalate my case, but I've heard nothing since.