Unsatisfactory resolution from Culinary & Restaurants Corp.

I purchased a subscription from Culinary & Restaurants Corp. on April 19, 1996. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Winston G. who promised to escalate my case, but I've heard nothing since.

I purchased a subscription from Culinary & Restaurants Corp. on April 19, 1996. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Winston G. who promised to escalate my case, but I've heard nothing since.