Poor customer service experience with NetCloud

I want to report a serious concern with NetCloud's accessory that I purchased on June 5, 2004 from your Kilbackfurt, Arkansas store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Clay P., but my issue remains unresolved.

I want to report a serious concern with NetCloud's accessory that I purchased on June 5, 2004 from your Kilbackfurt, Arkansas store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Clay P., but my issue remains unresolved.