Billing dispute with The Mega Goods León

I'm writing to complain about the delivery service I received from The Mega Goods León. After paying $728.51 for subscription, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Karelle W., but have not received a satisfactory resolution.

I'm writing to complain about the delivery service I received from The Mega Goods León. After paying $728.51 for subscription, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Karelle W., but have not received a satisfactory resolution.