Software glitches with DigitalLogic International product

I am writing regarding order #ORD-8951-HIZ-4921 placed with DigitalLogic International on June 12, 1971. I paid $115.55 for software, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Dejuan L. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8951-HIZ-4921 placed with DigitalLogic International on June 12, 1971. I paid $115.55 for software, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Dejuan L. and other representatives have not been helpful in resolving this matter.