SmartEdge Solutions tech support failed to resolve issue

I'm writing to complain about the customer support I received from SmartEdge Solutions. After paying $938.49 for application, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Abe D., but have not received a satisfactory resolution.

I'm writing to complain about the customer support I received from SmartEdge Solutions. After paying $938.49 for application, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Abe D., but have not received a satisfactory resolution.