Hidden fees discovered from MicroTech Intelligence León

I am writing regarding order #ORD-4300-OJQ-5330 placed with MicroTech Intelligence León on June 21, 2007. I paid $166.89 for unit, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Thomas K. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4300-OJQ-5330 placed with MicroTech Intelligence León on June 21, 2007. I paid $166.89 for unit, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Thomas K. and other representatives have not been helpful in resolving this matter.