Unresolved issue with Law & Advocates Belém product

I am writing regarding order #ORD-6270-YMY-4676 placed with Law & Advocates Belém on April 21, 1987. I paid $191.37 for accessory, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Pattie X. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6270-YMY-4676 placed with Law & Advocates Belém on April 21, 1987. I paid $191.37 for accessory, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Pattie X. and other representatives have not been helpful in resolving this matter.