Frustrated with Academic Learning Learning's lack of response

I'm writing to complain about the setup assistance I received from Academic Learning Learning. After paying $394.29 for plan, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Savanah C., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Academic Learning Learning. After paying $394.29 for plan, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Savanah C., but have not received a satisfactory resolution.