Unresolved issue with Data-Ware product

I'm writing to complain about the warranty service I received from Data-Ware. After paying $259.48 for item, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Ezra A., but have not received a satisfactory resolution.

I'm writing to complain about the warranty service I received from Data-Ware. After paying $259.48 for item, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Ezra A., but have not received a satisfactory resolution.