Unresolved issue with Elite Investments product

I am writing regarding order #ORD-5537-RKL-2536 placed with Elite Investments on January 7, 2016. I paid $86.18 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Beryl W. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5537-RKL-2536 placed with Elite Investments on January 7, 2016. I paid $86.18 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Beryl W. and other representatives have not been helpful in resolving this matter.