Solicitor Chambers, Chambers refused to address issue

I purchased a tool from Solicitor Chambers, Chambers on December 23, 2015. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Selena V. who promised to escalate my case, but I've heard nothing since.

I purchased a tool from Solicitor Chambers, Chambers on December 23, 2015. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Selena V. who promised to escalate my case, but I've heard nothing since.