Quality issues with Summit Academy Learning Holdings product

I am writing regarding order #ORD-6354-ZWW-8452 placed with Summit Academy Learning Holdings on January 8, 1986. I paid $86.76 for account, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Shirley U. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6354-ZWW-8452 placed with Summit Academy Learning Holdings on January 8, 1986. I paid $86.76 for account, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Shirley U. and other representatives have not been helpful in resolving this matter.